Delivery and returns

Delivery & Returns

United Kingdom

Second Class Signed For (standard)	£5.99 on all orders	2-5 working days (Mon-Sat)*
First Class Signed For	£7.99	1-3 working days
Express - Special delivery	£9.99	Next working day if order placed before 8am*

If you require a Saturday service or service before a certain time, please contact hello@glazeandgordon.com

* Please allow an extra time (extra day for the next day service) for delivery shipped to Northern Island, the Isle of Man, Scilly Isles and the Scottish Highland & Islands.

Europe

Standard EU Delivery	£15 for orders under £250	4-10 working days (Mon-Fri)
Express EU Delivery	£30	2-5 working days (Mon- Fri) if order placed before 10am GMT

*If orders contain a PRE-ORDER item, the whole package will be dispatched once the pre-order item is in stock. If the non-preorder items are required faster, please email hello@glazeandgordon.com and we will arrange separate deliveries. There will be an additional delivery charge for this.

**For recipients outside the United Kingdom, Glaze & Gordon Ltd. are not responsible for any charges associated with import duties, clearance fees or brokerage fees. We are also not responsible for any delays due to customs or otherwise and it is up to the recipient to provide any relevant information asked for by the customs authority. Please contact your local customs authority to determine any associated costs.

USA

Standard USA Delivery

£20 for orders under £150

£35 for orders over £150

7-15 working days (Mon-Fri)**

Express USA Delivery

£30 for orders under £150

£45 for orders over £150

3-6 working days (Mon-Fri)**

REST OF THE WORLD

Standard Rest of The World Delivery

£35

5-14 working days (Mon-Fri)**

If you have any queries relating to the delivery of your parcel following dispatch please email hello@glazeandgordon.com

Returns and Exchanges

If you've changed your mind about your purchase, please return it in its original condition with proof of purchase within 90 days of receiving your order and we'll exchange or refund it according to our policy:

A full refund (or exchange) will be provided on any item returned to us with 90 days, for any reason.
Returns made after 90 days or damaged items will not be eligible for a refund.
All items must be in a re-sellable, unsoiled and unworn, except MDC stirrups, which are covered by a separate guarantee (see MDC product page for details.)
All items must be packaged carefully to prevent them being damaged in transit.
You are responsible for the item(s) until they arrive at our returns location (address below).

Please return your parcel via the Post Office or method of your choosing to the address below:

Glaze & Gordon Returns,

Compton Court,

Sheep Walk Lane,

Kinver,

Stourbridge

DY7 5LX

**Please ensure “Sheep Walk Lane” is included on the return address on the parcel (some courier systems omit this line when using the Post Code to locate the address.)

Once we receive your return, it will be processed and a full refund will be issued as per our policy. If you wish to exchange the item we will send out the exchange free of charge. We advise to allow 14 working days for all exchanges or refunds to be processed. If for any reason your item is faulty or you have any other questions please email hello@glazeandgordon.com

Please include your order information and contact details.